Oxford Deluxe Merino Balaclava Black

Hey there, over at ThrottleChimp™, we're all about keeping things cool and hassle-free.

Listen up – we're giving you a massive 365 days to decide if a product is your jam. In that year, you can hit us up for a full refund or a swap.

But before you sling anything back our way, just make sure it's in top-notch condition, still rocking that new vibe, and hasn't been hanging out with you for more than 365 days.

Now, here's the deal on what you can't return – we're talking books (yep, comics too), undies, and anything custom-made.

Ready to send something back? Head to www.throttlechimp.co.uk/blogs/general-pages/book-a-return.

When you ship it, drop us a note with your name, order number, and details, letting us know if you want a refund or to swap it out.

And just a heads up, if we goofed and sent you the wrong thing or it arrived looking worse for wear, give us a shout within 24 hours on 02477 360 405. We'll sort the courier and get things back on track.

Refunds usually take 3-5 days once we've got your stuff back. Exchanges? Typically 1-2 working days, and we won't charge you extra for shipping.

Changed your mind before we shipped your order? No problem – drop us another message with your order number, and we'll cancel and refund it.

If we're at fault for sending the wrong item or causing unexpected costs, we've got you covered. Get in touch, and we'll sort you out, covering any extra charges on our end.

Lost in the post? No sweat, within 10 working days, we'll send a replacement your way.

Stay cool, ThrottleChimp fam! 🚀

Hey, stumbled upon a sweeter deal elsewhere? No sweat – we've got you covered!

We're all about hooking you up with the best bang for your buck, but with the insane amount of stuff we've got, keeping tabs on prices every day is a bit of a mission. So, if you find a better deal on another site, here's the lowdown on what to do:

• Shoot us the link to where you found the steal.
• Make sure it's up for grabs.
• Check if delivery costs are included in the price.
• Confirm it's exactly the same item and brand new.
• Double-check it's from a legit seller, not just some random bloke.

Once you've ticked off this checklist, we'll hit you up with a special code to knock down the price on our site, aiming to beat our competitor by at least a quid! Need it pronto? If it's within our work hours, expect to hear from us within an hour or two.

Now, here's the nitty-gritty of our Price Beat game:

• The item's gotta be a dead ringer in size, colour, and model.
• We're only up for beating prices for deliveries within the UK mainland.
• We're keeping this showdown strictly with UK websites that deal in GBP.
• No teaming up with other discounts or promos – it's a solo show.
• This offer only grooves with goods from our legit UK distributors.
• We're cool with beating just one of each item per savvy customer.
• And yeah, we might call time on this price-beating bash whenever we fancy.
• Oh, and those discount codes of ours? They're not getting in on the action after you've made a purchase.